Where we are responsible for operating the network supplying gas to your property, you must contact us if you are planning to make any changes to your property that might affect your gas meter or gas service.

We can only connect to your property if we own the existing gas network in your local area, and your property is within 23 metres of our gas main. To find out who your transporter is, visit, contact us via the online form or call us on 01372 587 500.

If we own the nearest gas main and you need a connection to an individual property, we will be happy to give you a quote. Simply download and complete the New Connections Enquiry Form and then email a copy to or post it to our main office (you can find our address here). Alternatively you can fill out our online form here: New Connections Form. Should you have any questions regarding this you can look at our Frequently Asked Questions for New Connections here: FAQ New Connections.

Once you have appointed a UK-licensed supplier and set up a contract with them, we can connect gas to your property. For independent advice on selecting a supplier, visit Ofgem’s website here.

Our guide to new connections   View PDF

If you are looking to connect to more than one property, please visit our Utility Contractor page.

Moving your gas meter, service or Requiring a disconnection

If you are an existing ESP customer and are undertaking building work you may need to move your gas meter or service to maintain its safety, or you may wish to alter its position for access purposes.  Please download and complete our Service Diversion Enquiry Form and then email a copy to or post it to our main office (you can find our address here). Alternatively we have two online forms, one for disconnections, and one for service diversions – Service Diversion Form AND Service Disconnection Form. If you have any questions regarding to this process please look at the Frequently Asked Questions here: FAQ Meter Works.

Our guide on making changes to your gas service or meter   View PDF




Gas can be dangerous if not used correctly. Gas leaks, fires and carbon monoxide poisoning are all risks with unsafe gas appliance if you don’t follow safety procedures.

Always use a qualified and competent engineer when carrying out any gas work in your home.

Only Gas Safe-registered engineers can legally carry out gas work at a property, including appliances, flues or pipework. To find or check a Gas Safe-registered engineer, go to or call 0800 408 5500.



Striking or damaging gas pipes can have serious consequences. If you are planning to carry out construction or landscaping works near pipes or a gas installation please obtain the utility plans before you start. For free plans of the utilities in the area of your works, visit Linesearchbeforeudig and log in to make a request. Once you have them, download our guide for gas which sets out best practice to help you dig safely.

If a pipe is struck – even if you believe there is no gas leak – move away from the area as soon as possible and keep other people away if you can.

Call the National Gas Emergency Service 24 hours a day on 0800 111 999*.

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