Our utilities

We provide the energy network that delivers your water and wastewater services to and from your door, and that gas and electricity suppliers use to power your homes and businesses.

Find out everything you need to know about our water, electricity and gas in our dedicated hubs below.

Who is my supplier?

Please click here to find out how to identify your gas, electricity or water supplier.

To find out who your supplier is   Click here

Issues with supply

We know it’s really frustrating when your gas, electricity or water supply is interrupted, so we always try to keep any disruption to a minimum. Where we need to temporarily shut off your service for planned works, or if there’s a fault on the network, we’ll regularly update you with all the details on this page.

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Help for vulnerable customers

The Priority Services Register (PSR) is a free service offered by both your network operator and utilities supplier, which may entitle you to extra help and support with your utility supplies.

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Our standards of service

Electricity and gas

As a licensee under Ofgem for both the transportation/distribution of electricity/gas, we must comply with a set of standard conditions for each licensable activity. These standards guarantee a level of service we are reasonably expected to deliver in all cases.

If we regrettably fail to meet the required level of service, you may be entitled to automatic or claimable compensation.

See our Standards of Service


If you want to make a complaint, please click on the button below to find out how.

Make a complaint


Ofwat regulates the water and sewage sectors in England and Wales and ensures we meet the government’s Guaranteed Standards Scheme (see ‘Our promises to you’ below). As part of our commitment to give you the best possible service.

We have introduced additional, enhanced standards as part of our commitment to giving you the best possible service. If we fail to meet these standards, you are entitled to an automatic or claimable compensation payment.

These documents set out the various standards we need to meet:


Get answers to the most frequently asked questions below. If your question isn’t listed, please contact us and our team will come back to you with an answer as soon as possible.

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