AN IMPORTANT MESSAGE
FROM ESP
ESP Utilities Group is the Independent Network Operator for the gas, electricity or water supply at your property. We are responsible for maintaining and repairing our network in your postcode area.
You can get in contact with us by emailing hello@espug.com or via phone on 01372 587 500.
PREPARING FOR WINTER
For advice on how best to prepare, visit
espug.com/winter
PRIORITY SERVICES REGISTER
Do you have extra communication, access, or safety needs, or do you consider yourself vulnerable due to a disability or your age?
Join our FREE Priority Services Register (PSR) for priority support during gas, electricity or water supply interruptions.
To check if you’re eligible and view our Vulnerability Strategy visit: espug.com/help-for-vulnerable-customers
TO SIGN UP
espug.com/priority-services-register
to speak to our team.
LIVE INCIDENT UPDATES
You can track live incident updates by visiting: espug.com/live-incidents
Call us on 01372 587 500 during an interruption to your supply and sign up for instant text alerts.
WATER SUPPLY INTERRUPTION?
Call 01372 587 500 and select OPTION 1.
Smell Gas?
Call 0800 111 999
If you would like to update your PSR record for any reason,
please call on 01372 587 500 and select OPTION 2.
For guidance on how to prepare for an emergency, refer to the National Resilience Campaign: beready.campaign.gov.uk