We provide the energy network that delivers your water and wastewater services to and from your door, and that gas and electricity suppliers use to power your homes and businesses.
Find out everything you need to know about our water, electricity and gas in our dedicated hubs below.
As a licensee under Ofgem for both the transportation/distribution of electricity/gas, we must comply with a set of standard conditions for each licensable activity. These standards guarantee a level of service we are reasonably expected to deliver in all cases.
If we regrettably fail to meet the required level of service, you may be entitled to automatic or claimable compensation.
If you want to make a complaint, please click on the button below to find out how.
Ofwat regulates the water and sewage sectors in England and Wales and ensures we meet the government’s Guaranteed Standards Scheme (see ‘Our promises to you’ below). As part of our commitment to give you the best possible service.
We have introduced additional, enhanced standards as part of our commitment to giving you the best possible service. If we fail to meet these standards, you are entitled to an automatic or claimable compensation payment.
These documents set out the various standards we need to meet:
Get answers to the most frequently asked questions below. If your question isn’t listed, please contact us and our team will come back to you with an answer as soon as possible.
