Electricity can be extremely dangerous, even fatal, if safety procedures are not adhered to.
To ensure that you are using electricity safely, please follow the guidelines below.
Inside the home
When carrying out electrical work in your home always use a qualified electrician, especially when re-wiring. A lot of electrical work is ‘notifiable’ – meaning your local authority needs to be informed of it, and the work needs to be reviewed and signed off by a registered electrician. We recommend getting in touch with your local council for further information before undertaking any electrical work in your home.
Use a safety cut out device (known as an RCD) when using electrical equipment outdoors.
Always ensure the power is off (and unplugged if possible) when working on any electrical appliance – even when changing a light bulb.
Remember that water and electricity are a deadly mix. The bathroom can be one of the most dangerous rooms in the house when it comes to electrical safety. Never bring mains-powered portable appliances such as hairdryers, heaters or radios into a bathroom. Take the necessary precautions after a flood. If your home has been flooded, there is a high chance the electrics could be damaged. Make sure the property is safe before you enter, try to avoid direct contact with any water which remains, and switch off the electricity supply at the fuse box, if it is safe to do so. Do not use any mains powered electrical appliances in areas affected by flooding until advised by a registered electrician that it is safe to do so. Electricity and gas supplies should not be turned back on after a flood until you have had professional advice that it is safe to do so.
Outside the home
- DO NOT play with kites near overhead power lines
- DO NOT fish where the rod or line may come close to an overhead power line
- DO NOT enter electricity substations
- DO NOT climb electricity towers or poles
For further detailed information regarding safety with overhead cables, working around the home, leisure pursuits and digging in the vicinity of underground cables, click here for a selection of downloadable leaflets.
Meters and cables to your home
We aim to provide a safe and reliable electricity supply but unfortunately sometimes faults can occur which cause interruptions to your electricity supply.
In these circumstances, to report the loss of your electricity supply to us or if you have any concern about the safety of your meter, or our electricity cables, please telephone us on 105 at any time of day or night.
Working near pipes and cables
If you are carrying out building or landscaping works near a gas or electricity installations we encourage you to get the plans beforehand. To gain access to free plans of utilities in the area you can visit Linesearchbeforeudig and log in to make a request. Once you have the necessary plans, you can download our guides for gas and electricity which detail good practice.
Energy Theft Tip Off Service
Energy Theft is when someone tampers with the meter or its connections so it doesn’t record how much electricity or gas is being used. When a meter has been tampered with, it is unsafe for those in the property and potentially the neighbours too. If you are aware of meter tampering on any gas or electricity supply, please report it straight away.
If you spot energy theft anywhere, you can report it anonymously on 0800 023 2777. Alternatively you can fill out the anonymous online form at Stay Energy Safe. For more details please visit https://www.stayenergysafe.co.uk/.
We like to hear all types of feedback from our customers as it helps us to know what we’re doing right, and what we need to improve.
If you have any feedback, or have an enquiry, please contact us via the online form, email Customer Services or call the mainline number.