The Priority Services Register allows eligible customers to access additional help and support with their energy supply. For information about the qualifying criteria and how to sign up, please visit our FAQ page or download our Priority Services information pack. Please complete our online Priority Services Register Form to register, alternatively you can download it here to print and post it to us
The Priority Services Register (PSR) is a free service offered by both your energy supplier and your network operator and it may entitle you to get extra help and support with your energy supply.
You can sign up if you:
- are of pensionable age
- live with a child under 5
- are disabled, seriously or chronically sick
- have an impairment of your hearing, vision, speech or any other communication difficulties including language barriers
- have a long-term medical condition
- are dependent on medical equipment
- have poor mobility, co-ordination or hand movement
- have dementia, a developmental condition or any other mental health concerns
You might also be able to sign up if you’re in a vulnerable situation or need the security of having an additional presence with you when we call, even if it’s only on a temporary basis.
For more information about the PSR and how it could benefit you, you can visit the Citizens Advice information page. To get in touch with us about signing up to our PSR, please contact us via the online form or call us on 01372 587 500.
Once you’ve joined, you may be contacted to ensure that your details are accurate and up to date. This is to make sure we can give you the best support for your needs.
We will always follow privacy laws and ensure that your personal information will never be used for marketing purposes.
Winter Preparedness
Emergency power cuts are still unlikely this winter, but if they do occur you may lose power for typically around three hours once a day. However, depending on the severity of the scenario, power may be interrupted multiple times over the period of the event.
- Not everyone in the country will experience a power cut. It may be around 5% of customers and it will depend on the emergency.
- Priority Services Register customers will lose power in an emergency. Disconnections will happen at a substation level and individual domestic properties cannot be excluded
- Your gas boiler, heat pump, broadband and home phone will not work. Mobile phone service will also be extremely limited and might drop out entirely.
- More than one million people – almost 5% of households – will be without power at once. Due to the scale and size of demand, network operators cannot supply generators/backup power to customers for these emergencies, even at the lowest level of disconnections.
- If you rely on electricity to power medical equipment and don’t know what would happen to your equipment in a power cut, you should speak to your healthcare provider now.
- If you rely on electricity to power medical equipment, you should ensure your equipment and backup systems have been recently serviced and tested by organisation which supplied it.
- You should speak to your GP/NHS to make a personal backup plan. Network operators cannot do this for you.
- Make sure you know how long your backup supply will work for.
- Test your back up plan.
- Find your block letter (and rota, when needed) at powercut105.com or by looking at the top of your latest energy bill.
- In the event of emergency power cuts, there may not be a rota in place for the first 48 hours of an emergency. In that case, power cuts will not be pre-advertised