We would like to apologise to customers affected by the Storms Dudley, Eunice, and Franklin and thank you for your patience whilst we restored supplies. We endeavour to match the compensation arrangements of the upstream Distribution Network Operator network (ESP takes it’s supplies from the DNO’s – UKPN, SSEN, SPEN, WPD, ENW and NPG) and will look to pay eligible customers as soon as possible. For claims please contact Storm.Payments@espug.com.
Please check our Unplanned Outages page for details of outages we are aware of.