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ESP Utilities Group

About ESP

ESP Utilities Group is one of the UK’s largest and longest established Independent Gas Transporters (IGT) and Independent Distribution Network Operators (IDNO), which means we own and operate gas and electricity networks, as well gas smart meters.

ESP owns and operates the network that brings energy to your homes and businesses. It’s made up of thousands of miles of pipes and cables. Enough, in fact, that if you stretched it all out it could reach to the moon and back. We have over 700,000 customers, connected on a variety of residential, industrial and commercial networks across the UK. We have over 20 years’ experience in the industry and always put the safety of our customers and engineers first.

As a network owner and operator, we are responsible for maintaining the network, and repairing any faults that cause interruptions to supply as quickly and safely as possible.

Ofgem is the industry regulator that licences us as a Gas Transporter and an Electricity Distribution Network Operator.

For more information about the energy sector, you can visit Ofgem’s website.


The Priority Services Register (PSR) is a free service offered by both your energy supplier and your energy network operator. It may entitle you to get extra help and support with your energy supply.

You can sign up if you:

  • are of pensionable age
  • live with a child under 5
  • are disabled, seriously or chronically sick
  • have a long-term medical condition
  • are dependent on medical equipment
  • have poor mobility, co-ordination or hand movement
  • have an impairment of your hearing, vision, speech or any other communication difficulties including language barriers
  • you have dementia, a developmental condition or any other mental health concerns

You might also be able to sign up if you’re in a vulnerable situation or need the security of having an additional presence with you when we call, even if it’s only on a temporary basis.

For further information about the qualifying criteria and how the PSR can benefit you, please download our Priority Services information pack [link to PSR pack] or get in touch with our support team.

Once you’ve joined, you may be contacted to ensure that your details are accurate and up to date. This is to make sure we can give you the best support for your needs.

We will always follow privacy laws and ensure that your personal information will never be used for marketing purposes

If you have any queries regarding our Priority Services Register or would like to sign up, please contact our support team via the online form  or call us on 01372 587 500.

Your energy supplier is the company you choose to buy your electricity and gas from, and who you pay your bills to. Part of what you pay to your energy supplier is given to us to run and maintain the pipes and cables in your area. As your energy network, we are responsible for making sure you have a safe and reliable energy supply, and for making sure your lights stay on.

ESP will only be able to advise you who your gas or electricity supplier is if we own the gas or electricity network you are connected to. Please have your Meter Serial Number to hand (this can be found on your meter) and get in touch with us via the online form or call us on 01372 587 500.

You can also find your gas supplier here: https://www.findmysupplier.energy/webapp/index.html

Useful Documents