We would like to apologise to customers affected by the Storms Dudley, Eunice, and Franklin and thank you for your patience whilst we restored supplies. We endeavour to match the compensation arrangements of the upstream Distribution Network Operator network (ESP takes it’s supplies from the DNO’s – UKPN, SSEN, SPEN, WPD, ENW and NPG) and will look to pay eligible customers as soon as possible. For claims please contact Storm.Payments@espug.com.
Please check our Unplanned Outages page for details of outages we are aware of.
We understand that supply interruptions are inconvenient and we work to minimise occurrences and their duration. We give notification of unplanned supply interruptions we are aware of on this web page and there’s a page for planned supply interruptions.
During a supply outageHere’s some tips on how to deal with a supply interruption, https://espug.com/loss-of-energy-supply/#advice