Customers who were without power for 48 hours will receive £70.

Those who were without electricity for longer than 48 hours will receive an additional £70 for each 12-hour period that they did not have power.

Affected customers are asked to submit claims to Storm.Payments@espug.com, including all receipts.

Power Cut

Gas Emergency

Priority Services Register

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We like to hear all types of feedback from our customers as it helps us to know what we’re doing right, and what we need to improve.

If you have any feedback please contact us via the online form, email Customer Services or call the mainline number.

General Enquiries

Post:
Customer Services
ESP Utilities Group Ltd
Bluebird House
Mole Business Park
Leatherhead
Surrey
KT22 7BA

Telephone:
01372 587 500

Email:
customerservices@espug.com

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